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Client Support Specialist
Remote • United States • Independent Contractor (1099)
Job Summary
We’re looking for a dedicated and empathetic Remote Client Support Specialist to join our team. In this role, you will be the first point of contact for clients, providing high-quality support via phone, email, or chat. You’ll troubleshoot issues, answer questions, and ensure that every interaction reflects our commitment to excellent customer care. This is a remote position ideal for individuals who thrive in fast-paced environments and are passionate about helping people.
As a Remote Client Support Specialist, you will serve as a vital link between our company and our clients. You’ll manage inbound inquiries, resolve issues promptly, and provide thoughtful guidance to enhance the client experience. You’ll work cross-functionally with other departments to ensure accurate information, timely responses, and complete customer satisfaction. The ideal candidate is a strong communicator, a natural problem-solver, and comfortable working independently in a remote setting.
Key Responsilbities
Respond to client inquiries via phone, email, and chat with professionalism and empathy
Troubleshoot product or account issues and provide step-by-step guidance
Accurately log all client interactions and resolutions into CRM software
Proactively follow up on open issues to ensure client satisfaction
Escalate complex problems to technical teams or leadership as necessary
Maintain deep product knowledge to provide informed support
Identify trends in client issues and share insights with the team
Meet or exceed KPIs for response time, resolution rate, and customer satisfaction
Participate in regular training sessions and team meetings to stay updated
Maintain a high level of professionalism and adaptability in a remote work setting
Technology Requirements
Reliable high-speed internet connection (minimum 10 Mbps download / 5 Mbps upload)
A quiet, distraction-free home workspace
A computer (PC or Mac) with updated operating system and antivirus software
USB headset with microphone for clear communication (preferably noise-canceling)
Webcam for virtual meetings and training sessions
Ability to navigate multiple systems, tools, and web-based platforms simultaneously
At Lauston Solutions, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Job Details
Job Title
Position Type
Additional Info
Career Area
Locations
Client Support Specialist
1099 Independent Contractor
Remote Position Supporting US and Canada
Customer Service and Support
Continental United States, Outlying Islands & Canada.
Job Requirements
High school diploma or equivalent
Strong verbal and written communication skills
Excellent problem-solving ability and attention to detail
Empathetic, patient, and able to handle high-pressure situations with professionalism
Comfortable working independently and managing time effectively in a remote setting
Experience using CRM or helpdesk tools (e.g., Zendesk, Salesforce, HubSpot) but not required
Ability to type at least 40 WPM with accuracy
Must be legally authorized to work in your country of residence
What’s the Next Step In the Process
We’ve received your application and are reviewing your information. Please check your inbox (and your spam or promotions folder) for a confirmation email from us.
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We’re excited to have you here. Before we dive into next steps, take a moment to watch our Welcome Video—it’s a quick introduction to who we are, what we do, and what you can expect as part of our team.
Watch the welcome video
You're officially on your way! This onboarding manual is your guide to everything you need to know about the Client Support Specialist role—from daily responsibilities and expectations to long-term growth opportunities within the company.
Download the career path manual
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